Return & Refund
Welcome to our online factory. We offer a wide range of latest products and mainly ship them via Speedpost service. Enjoy free shipping and several-day delivery. Please make sure your recipient's name, delivery address and phone number are correct, otherwise we will not be responsible for your lost shipment.
If you want to cancel an order, please contact our customer service within 6 hours of placing the order and before the item is shipped. Sorry, we cannot cancel the order while the package is en route. Thank you for your understanding. If you insist on canceling your order, please follow our returns policy.
Once sold, it cannot be returned or exchanged except for quality problems or shipping errors.
If you find any item to be materially defective or has been shipped incorrectly, you must return the item to us within 10 calendar days of receipt of the product in the same condition in which it was sent. Please provide your name and order email when contacting our customer service. Although we carefully inspect all merchandise for obvious defects and damage prior to shipment, it is the buyer's responsibility to inspect the product upon arrival to ensure it is free of any defects or problems. No refunds will be given for damage to goods caused by customer negligence .
If you would like a refund for your order, please contact our customer service within 6 hours of placing your order and before the item ships. Unfortunately, we cannot refund orders while the package is in transit. After your refund has been processed, it usually takes about 48 hours for the amount to appear in your account. Thank you for your understanding. If you insist on a refund for your order, please follow our refund policy.
To ensure your interests, please be sure to keep your order information properly. If you have any questions, please feel free to contact us.